Using Customer Accounts for Transactions and Membership Payments

1. Adding a Customer:

• Click on the "Customer" button in your system.
• Scroll to find an empty space and press "Enter".
• Choose "Yes" when prompted for a new customer.
• Fill in all customer details and press "Enter" to save.

2. Topping Up Customer Accounts:

• Go to the Customer Top Up section or click on the "Customer" button.
• Swipe the customer's card or find their account.
• Once the customer's name appears in the register window, use the numeric pad to enter the top-up amount.
• Click on "Account" and select "Member's Top-Up" to add funds.
• The new balance will be displayed in the register window.

3. Using Customer Accounts for Payments:

• Swipe the customer's card or use the "Customer" button to select the customer from the list.
• Alternatively, scan the customer's membership card.
• Choose "Membership Payment" from the options.
• Input the desired payment amount using the numerical pad.
• Select the payment method, either "Cash" or "Card," based on the customer's preference.
• Complete the transaction by pressing the corresponding "Cash" or "Card" key.
• The payment will be processed, and the updated account balance or membership status will be displayed in the register window.

Support

If you have any questions regarding any of our guides, please call the myAPPetite Support Department on 01562 270009 or 07842375283. 

Please note the Support Team office hours are Monday – Friday 9am - 5pm. 

For Critical Support they are available from Monday – Friday 5pm – 9pm & over the weekend between 9am – 5pm. 

Critical Support is only classed as the following:

• Unable to take online orders
• EPOS isn’t working
• Critical to operation failures

Any other requests will be dealt with within the next working day. Please be aware that within our SLA Agreement you will have a response within 2 hours.