Touch Reservations Guide

To access the setting for your Touch Reservations please go to https://www.tillconfig.net/ and log in using provided credentials.

Choose Reservations and proceed to View Sites.

Choose edit settings and proceed to apply any necessary changes.

Max seats           

Maximum number of seats available in the restaurant for the booking duration. Once this has been reached for the booking duration, no further bookings are allowed.

In max seats mode, bookings will NOT be allocated to tables automatically. Instead, they will be allocated to table zero, where they can be manually allocated to a chosen table. The total number of guests allowed to book will be limited up to the number entered, and will take account of existing bookings for the time selected by the customer.

Seat overrides

Seat limit overrides set per day and per time range. These will act as the maximum seats per slot for any time ranges entered.

Maximum number of seats available in the restaurant for the booking duration. Once this has been reached for the booking duration, no further bookings are allowed.

Opening times

Restaurant opening and closing times per day.

In max seats mode, bookings will NOT be allocated to tables automatically. Instead, they will be allocated to table zero, where they can be manually allocated to a chosen table. The total number of guests allowed to book will be limited up to the number entered, and will take account of existing bookings for the time selected by the customer.

Seat limit overrides set per day and per time range. These will act as the maximum seats per slot for any time ranges entered.

Dates Closed     

Set individual dates the restaurant is closed, and choose recurring days which occur every year e.g. Christmas Day / Boxing Day.

To disable specific dates use the "Individual Dates" calendar. For dates which occur only once. After the date has passed these no longer take effect.

To disable recurring dates, use the "Recurring Dates" calendar. For dates which occur yearly e.g. Christmas Day, Boxing Day etc, these will be used every year.

Check interval - How often (minutes) to check for website reservations.

Deposits - Enable taking a compulsory deposit when booking online.

Deposit mode - Should the deposit be per table/booking or per guest? If set to guest, the total deposit amount is calculated based on how many guests are booked.

Deposit amount  - Deposit amount is per table/booking as a whole or per guest.

Currency - Currency used for taking reservation deposits online.

Country code - Country used for taking reservation deposits online.

Payment accounts - Payment accounts enabled for taking deposits. These will be shown on the deposit payment page.

Payment timeout - The number of minutes a deposit reservation is held temporarily before payment is completed. Please note that lowering this may cause duplicate deposit payments if you have a very busy restaurant and limited seating which could be booked by other customers whilst an existing booking is being paid for externally.

Please save any changes at the bottom of the reservation form prior to closing the page. 

Please don’t change any settings below, contact MyAppetite support to input these changes if necessary. 

Printer IP - IP address of TouchPoint Terminal with receipt printer. Used for sending print receipt commands for offline deposits (TouchReservation App).

Printer Port - Port number of TouchPoint Terminal with receipt printer. Used for sending print receipt commands for offline deposits (TouchReservation App).

Printer password - Socket password of TouchPoint Terminal with receipt printer. Used for sending print receipt commands for offline deposits (TouchReservation App).

Support

If you have any questions regarding any of our guides, please call the myAPPetite Support Department on 01562 270009 or 07842375283. 

Please note the Support Team office hours are Monday – Friday 9am - 5pm. 

For Critical Support they are available from Monday – Friday 5pm – 9pm & over the weekend between 9am – 5pm. 

Critical Support is only classed as the following:

• Unable to take online orders
• EPOS isn’t working
• Critical to operation failures

Any other requests will be dealt with within the next working day. Please be aware that within our SLA Agreement you will have a response within 2 hours.